Jewelry Care

 

The jewelry we offer is made using high-quality hypoallergenic metals such as; 14k Gold filled, Gold Vermeil, and Sterling Silver.

Protect the plating of your jewelry by removing it when washing your hands, swimming, exercising, cleaning and before applying any kind of personal body product. Maintain your jewelry’s shine by avoiding contact with agents such as soaps, perfume, lotion, makeup, hair & cleaning products, etc. Always wear your rubber or metal safety backs with your earrings to prevent loss.

Get our DIY Jewelry Cleaning Solution Recipe

 

REPAIR POLICY

We will repair Kaliada jewelry pieces purchased from our retail store in Warwick, NY or from our online store, free of charge (contingent upon material availability and nature of repair ) if the item breaks due to no fault of your own within 6 months from the date the item was purchased. 

There might be instances where we will repair the item for a small fee; for example:  you encounter one of those “whoops” moments---a child accidentally pulls it and the chain breaks or you snag it while working out and accidentally break the chain. These accidents are not covered under our free repair policy.

Each repair needs to be evaluated first with a photograph that is emailed to us and once again when we physically receive the piece to determine what kind of repair. 

Also, because everyone has a different chemical balance within their body which affects how various metals wear on your skin, we don’t offer re-plating on our pieces at this time. For more information on how to properly care for your jewelry, please refer above for our Jewelry Care tips. 

Please email contact@kaliada.com with a picture of the piece and we will get you all fixed up.